Open Positions
email: info@cupcakejunkie.ca

desserts

cookies

cake

cheesecakes

cupcakes

FOH:

The successful candidate will be responsible for the following:

-Uphold our company standards of: Cleanliness, Quality & Service

-Provide friendly and helpful customer service at all times

-Oversee all incoming orders, making sure all details are taken care of

-Responsible for ordering products from our supply kitchen, on a daily basis

-Responsible for ordering packaging/supplies

-Confidently take customer orders and answer questions, paying attention to all details

-Decorate cupcakes, and prepare orders of multiple products (pre-orders, walk-ins & UberEats orders)

-Understand the importance of keeping the Front of House clean at all times

-Enforce quality control - all products leaving the shop are up to our standards

-Bake cupcakes & cookies

-Do FOH dishes

-Answer phone calls

-Use the p.o.s. system and handle cash

Potential candidates will have the following skills/experience:

-Customer service experience
-Attention to detail
-Works well under pressure
-Able to multitask
-Cleanliness
-Good organizational skills
-Good communication skills
-Works well as part of a team
-Must be available evenings & weekends
-Culinary education and/or decorating experience is an asset

Decorator: 

Applicants must provide proof of their skills in the following areas: buttercream cakes, fondant cakes, fondant details, sugar cookies, cake pops.

The successful candidate will be responsible for the following:

-Uphold our company standards of: Cleanliness, Quality & Service

-Decorate custom orders as per customer's instructions, paying close attention to details.

-Provide friendly and professional service to customers & staff

-Understand the importance of keeping your workspace clean at all times

-Enforce quality control - every item leaving the shop is up to our standards

-Assist 'order desk' staff with quoting custom orders

Potential candidates will have the following skills/experience:

-Decorating experience/education
-Attention to detail
-Works well under pressure
-Able to multitask
-Cleanliness
-Good organizational skills
-Good communication skills
-Works well as part of a team

Baker:

The successful candidate will be responsible for the following:

-Uphold our company standards of: Cleanliness, Quality & Service

-Understand the importance of keeping a clean kitchen

-Assist with the daily production of all products

-Help with finding efficiencies and ways to improve production

-Enforce quality control - all products leaving the kitchen are up to our standards

-Proper and safe use of all equipment

-Maintain temperature logs

-Adhere to Health Department standards

Potential candidates will have the following skills/experience:

-Culinary education/experience
-Cleanliness
-Works well under pressure
-Able to multitask
-Attention to detail
-Good organizational skills
-Good communication skills
-Works well as part of a team
-Able to lift 20k bags/boxes

Order Desk:

The successful candidate will be responsible for the following:

-Uphold our company standards of: Cleanliness, Quality & Service

-Provide friendly and helpful customer service at all times

-Confidently take customer orders, paying attention to all details

-Reply to queries, in a timely manner: by email, phone, text message, Facebook, Instagram

-Invoice customers, and follow up on outstanding payments

-Communicate with decorators, to ensure customers receive accurate quotes

-Manage incoming online orders

-Manage voicemails

-Help to come up with ideas for merchandise, promotions, etc.

-Create social media campaigns to drive awareness

-Help when required, serving customers, using the p.o.s. system, and handling cash

Potential candidates will have the following skills/experience:

-Customer service experience
-Excellent time management
-Attention to detail
-Able to multitask
-Works well under pressure
-Good organizational skills
-Good communication skills
-Good social media skills
-Works well as part of a team
-Must be available evenings & weekends
-Culinary education and/or decorating experience is an asset
-Previous sales experience is an asset

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